In order to facilitate navigation of the Website, LATAM AIRLINES GROUP S.A. (hereinafter "LATAM AIRLINES"), and its affiliates, as owner of the Website (LATAM Airlines Group S.A. with registered office in Chile at Avenida Presidente Riesco 5711, piso 20, Las Condes, Santiago, at Madrid Calle del Poeta Joan Maragall, 1, 28020 Madrid and affiliate Tam Linhas Aéreas S/A, Rua Ática, nº 673, 5º andar - Jardim Brasil, São Paulo SP -CEP 04634-042, Brasil), informs you that it uses cookies or other data storage and recovery devices of similar functionality (hereinafter, "cookies").

In this sense and in order to ensure the user all the necessary information for proper navigation, we provide the user with the following information on what cookies are, what type of cookies are used on our website and how you can configure or disable them.

WHAT IS A COOKIE?

Cookies are files containing small amounts of information that are downloaded to the user's device when visiting a website.

Cookies are essential for the functioning of the Internet, as they offer technical solutions that allow the user to navigate through the different websites; they cannot damage the user's equipment/device and can be used to identify and resolve possible errors in the functioning of the Website. They can also be used for advertising or analytical purposes.

1. USE OF COOKIES BY LATAM AIRLINES

Specifically, LATAM AIRLINES uses its own cookies generated directly by this domain and third-party cookies generated from other websites outside LATAM AIRLINES, belonging to third party companies, for the specific purposes set out below. If in the future LATAM AIRLINES uses other cookies for the purpose of providing more and better services, the user will be informed of this.

i. Essential or technical cookies

These cookies allow the user to browse the Website and use the different options or services available on it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted areas, managing payment, controlling fraud linked to the security of the service, applying for registration or participation in an event, counting visits, using security elements during browsing, storing content for the broadcast of videos or sound, enabling dynamic content (for example, text or image loading animation) or sharing content through social networks.

LATAM AIRLINES does not need your consent to install cookies on your device that are necessary to activate the functionalities of the Website, and their use is based on the need to provide the requested services. If you disable or block all cookies in your browser, your browsing of the Website may not be optimal and some of the utilities available on the Website may not work properly.

ii.Preference Cookies

These are those that allow information to be remembered so that the user can access the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to display when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which they access the service, etc. If it is the user himself who chooses these features (for example, if you directly select the language), cookies will be considered as a service expressly requested by the user, and therefore will be used exclusively for the selected purpose and without requesting express consent.

iii. Analytical Cookies

These cookies collect information about how visitors use the website, for example, which pages visitors go to most often, whether they receive error messages from web pages, which sections of the website they access or which buttons on the website they click on. The information obtained by these cookies does not allow visitors to be identified. All information obtained is aggregated and therefore anonymous. The function of these cookies is to obtain statistics and reports that allow us to improve the functioning of the website.

These cookies are only installed on the user's device when the user accepts them.

iv. Advertising cookies

These cookies are used to display advertisements that are relevant to the user. They are also used to limit the number of times the user sees an advertisement, as well as to help measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

These cookies are only set on the user's device when the user accepts them.

Esses cookies só são instalados no dispositivo do usuário quando os usuários aceitam.

 RETENTION PERIODS

The cookies used by LATAM AIRLINES will be kept on your device for the time necessary for the purpose for which they were installed, and for a maximum of X years, unless you decide to delete them through the configuration options of your browser (see section 5 of this policy).

Likewise, in the previous point you have been shown the specific term of duration of each cookie.

INTERNATIONAL TRANSFERS

Some of the personal data obtained through third party cookies will be subject to international transfers, in which case we guarantee that the necessary guarantees will be adopted to protect the confidentiality, integrity and availability of the same. For more information on the international transfers made by each third party, please access their privacy policies shown in this cookie policy.

HOW TO ACCEPT, REJECT, BLOCK OR DELETE COOKIES

You can accept or reject cookies at any time by accessing our preferences panel again:

Link to the preferences panel

You can block or delete Cookies through your browser's configuration tools, or you can set your browser to notify you when a server wants to save a cookie:

If you use Microsoft Internet Explorer, you will find the option in the menu Tools > Internet Options > Privacy > Settings. To learn more visit:

http://windows.microsoft.com/es-es/windows-vista/block-or-allow-Cookies y http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9.

If you use Firefox, you will find the option in the menu Tools > Options > Privacy > Cookies. To learn more visit:

http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-Cookies-que-los-sitios-we.

If you use Chrome, in the Options > Advanced > Privacy section. To learn more:

https://support.google.com/accounts/answer/61416?hl=es

If you use Opera, in the Security and Privacy option, you can configure the browser. To learn more visit:

http://help.opera.com/Windows/11.50/es-ES/cookies.html

If you use Safari you will find the option in the Preferences/Privacy menu. More information can be found at:

http://support.apple.com/kb/HT1677?viewlocale=es_ES

USER RIGHTS AND ADDITIONAL INFORMATION

You can obtain more information about the processing of your data by LATAM AIRLINES, as well as how to exercise your rights, in our Privacy Policy.

You may also contact LATAM AIRLINES at the following email: Brazil: dadopessoal@latam.com, Europe: pasajeros.europa@latam.com

Last update: JUNE 2021

© LATAM AIRLINES GROUP S.A. All rights reserved.